If you've placed an order with us and it hasn’t shipped yet, our customer service team is here to help! Simply use our contact form or start a chat by clicking the button in the bottom corner of the page for quick assistance.

Please keep in mind that once an order has shipped, we are unable to cancel or modify it (including changes to address, product, size, or quantity).

Please review our Shipping Policy

Please review our Shipping Policy

Please review our Shipping Policy

Currently, we only ship orders placed on Printality.Store within the USA.

To stay updated on future shipping options and new products, be sure to join our mailing list and follow us on social media!

Yes! We're thrilled to offer your favorite Printality products to members of the US military.

Yes! Please take a moment to check your spam or trash folders for an email from support@printality.store. If it's not there, ensure your order was successfully placed—sometimes the checkout process isn’t completed. If you still need assistance, feel free to reach out through our contact form or start a chat by clicking the button in the bottom left corner of this page to connect with our customer service team.

Yes! You can get in touch with our customer service team by using the contact form or starting a chat by clicking the button in the bottom corner of this page.

For more information on shipping options and estimated delivery times, please refer to our Shipping Policy.

Yes, our products are eco-friendly! We are committed to using sustainable materials and practices in our production process to minimize environmental impact. From sourcing responsibly to reducing waste, we strive to create products that are both high-quality and environmentally conscious.

We primarily use eco-friendly PLA filament for our 3D printed products. PLA is a biodegradable plastic made from renewable resources like corn starch, making it safe and sustainable.

Yes! While PLA is lightweight, it is highly durable and designed for everyday use. Our products are tested for strength and longevity to ensure they meet quality standards.

Absolutely! Many of our products offer customizable color options, and we also accept requests for custom designs. Just reach out, and we’ll work with you to create something unique.

Yes, our 3D printed products are made from non-toxic, child-safe materials. However, we recommend supervision for children under 3 years old, especially with small or intricate items.

Most 3D printed products can be cleaned with a damp cloth. Avoid exposing them to high heat or direct sunlight for extended periods, as this can cause warping or damage.

Yes! We offer subscriptions on our most-popular product types. Please visit our subscription page to set yours up today!

Please login to your subscription portal here to update your address.

Please note that updating your subscription address will NOT automatically update the address associated with non-subscription orders. To update your default shipping address, please login to your account here.

For more information, please review our Subscription Policy.

Please login to your subscription portal here to update your payment method.

Please note that updating your subscription payment method will NOT automatically update the payment method associated with non-subscription orders. To update your default payment method, please login to your account here.

For more information refer to our Subscription Policy.

No problem! Please login to your subscription account here to skip or postpone your next delivery.

For more information, please review our Subscription Policy.

Please login to your subscription account to cancel your subscription. If you change your mind in the future, you can always re-enable it.

For more information, please review our Subscription Policy.

Yes! During check-out, click on "Add Note to Order" to include a gift message. The gift message will appear on the packing slip.

Use this text to answer questions in as much detail as possible for your customers.

Yes, we offer wholesale accounts to currently operating businesses of all types. To apply for a wholesale account, please use our Wholesale contact form. Please note, you must have an EIN to qualify for wholesale terms.

Please contact marketing@printality.store

Join our mailing and SMS lists to get 10% off your next order! We also offer 10% off all subscription shipments. Follow us on social to be notified of special offers around the holidays.

Please review our Return Policy.